THE EXPERIENCE
What can I expect from The Empire Strips Back?
After a sell-out tour, The Empire Strips Back arrives for a limited run. The classic Star Wars characters are dropped into the world of burlesque. Comedy and striptease, loving detail and hilarious parody… Let us deliver you to the dark side.
Where is the experience located?
The Theater at Innovation Square
131 Chestnut Street, City of Rochester, New York 14604
Is there parking available?
Where can I park?
There is street parking around The Theater and several parking garages including Innovation Square Garage, Midtown Garage, Washington Square Garage located nearby.
Where do you recommend I park?
It is recommended that you park in the underground Innovation Square Parking Garage.
It is safe and secure, monitored by cameras and security personnel 24 hours a day, 7 days a week. The elevator in the garage will take you directly to the main lobby of The Theater. Parking Charges will apply. Please see Directions & Parking for directions and other information.
Is there free parking?
- Street parking is free after 6pm on weekdays and all day on weekends and legal holidays
Is there a fee to park in the underground Innovation Parking Garage?
- Yes, there is a fee to park in the underground garage. The fees are: free for the first half hour, $2 per hour after that to a max of $10 per day. Fees are subject to change without notice.
Does the experience take place in an indoor or outdoor venue?
The performance will be held indoors.
At what time are doors opened to the theater?
Lobby doors generally open one hour prior to showtime, and the theatre doors open a half hour before.
How long does the experience last?
2 hours total, including a 15 minute intermission at around the 1 hour mark.
Will there be strobe lights?
Yes, strobe effects are used.
Can I take photos or record the experience?
No photos and videos are not allowed during the performance.
Are there chairs available? Can I be seated during the experience/exhibition?
This is a seated theatrical experience.
Will restrooms be available on site?
Yes, there are restrooms at the venue.
Will food and beverage be available on site for purchase?
Yes, we will have snacks, as well as alcoholic and nonalcoholic beverages.
ACCESS
What happens if I arrive late?
Latecomers will be admitted to the venue upon arrival.
Is there an age requirement?
This show is for those 18+ years of age.
Is the venue wheelchair accessible?
Is The Theater Accessible from the ground floor?
- Yes, the main entrance to The Theater is located at ground level with direct access from the street. Once inside the lobby, elevators on either side go up to The Theater lobby located on the second floor. Unfortunately Balcony seating (located on the fourth floor) is not accessible via elevator so patrons are encouraged to purchase tickets in the Orchestra level if they have physical limitations.
Is there accessible seating?
- Yes, accessible seating is located in the orchestra section of The Theater. Please choose the appropriate seats from the online Box Office, or call the Box Office to make arrangements, including companion seating.
Do you have accessible restrooms?
- There is an accessible restroom located on the same level as The Theater, please follow signs in the lobby.
Do you have Assistive Listening Devices?
- The Theater has Assistive Listening Devices for all events. Headsets are distributed free-of-charge on a first-come, first-served basis with the deposit of a driver's license or identification card. Following the event, please return the device to an usher or house manager to redeem the driver's license or identification card.
TICKETS
Can I purchase a ticket at the event?
Yes, tickets can be purchased if they are still available. Performances often sell out in advance.
Are refunds allowed? What is the exchange policy?
Tickets are generally non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. However, under special circumstances, you can contact us and our user support team will process your request. Make sure to include your ticket order number.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.
Can I reschedule my tickets to another date/time, or upgrade/downgrade my ticket?
We may be able to help reschedule or exchange your ticket for another date, time or ticket type that has not already sold out. Please contact us for more information. Make sure to include your ticket order number.
What are the official sellers for this experience?
Official tickets for Empire Strips Back can only be purchased on Fever. Tickets are not available on any other website or ticketing platform.
Can I make a Group Booking?
If you would like to book for a group, please contact us to get in touch with your preferred attendance date and the size of your group.
I can't find my ticket. What can I do?
You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Are service dogs allowed?
Service animals are welcome at our event. Please note, the production involves loud noises, confined spaces, and haze which may affect them. We recommend ADA individuals to use our ADA/PMR seating for extra space and comfort for the service animal.
Is the experience accessible for deaf/visually impaired people?
We're committed to accessibility, including services for the deaf and mobility-impaired. Please email us at info@theempirestripsback.com for assistance before purchasing your tickets.
Can I smoke or vape?
We are a non-smoking production. We request your cooperation in respecting this policy across all venues to ensure a pleasant experience for everyone.
Is there a Lost & Found?
If you happen to lose any belongings during our event, please send us a detailed description of the item, along with the date and time you noticed it missing. Don't forget to include your contact information. You can reach us at info@theempirestripsback.com
Is a coat check available?
While we do not have a designated area for coats, guests are welcome to keep their coats with them. Please be mindful of the comfort and space of others around you.